プライバシーポリシー

Last updated: January 21, 2026

ISSA MATCHA! operates this store and website (including all related information, content, features, tools, products, and services) to provide customers with a curated shopping experience (the “Service”). The Service is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so it cannot reasonably be linked to an identifiable individual.

Depending on how you use the Service, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact information: Name, address, billing address, shipping address, phone number, email address.

  • Financial information: Payment information and transaction details, including payment method and payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transaction history.

  • Communications with us: Information included in communications with us, such as when contacting customer support.

  • Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Information about your interaction with the Service (such as how and when you access the Service and how you navigate through it).

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Service, contact us, or otherwise provide your personal information.

  • Automatically through the Service: From your device when you use our products or services or visit our website, including through cookies and similar technologies.

  • From our service providers: When we engage third parties to provide certain technologies or services, or when they collect or process personal information on our behalf.

  • From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Service, we may use personal information for the following purposes:

  • Provide, customize, and improve the Service: To process payments, fulfill orders, arrange shipping, handle returns or exchanges, maintain and administer accounts, send order/account communications, remember preferences, enable reviews, and provide a tailored shopping experience (including recommendations).

  • Marketing and advertising: To send marketing or promotional communications and to deliver advertising based on your interactions with the Service, where permitted by law.

  • Security and fraud prevention: To authenticate accounts, provide a secure shopping experience, and detect, investigate, and respond to fraud, unauthorized activity, and other harmful or illegal activity.

  • Communicate with you: To provide customer support and respond to inquiries.

  • Legal reasons: To comply with applicable laws and respond to lawful requests, and to enforce our terms and policies or protect the Service, our business, and users.

How We Disclose Personal Information

In certain circumstances, consistent with this Privacy Policy and for legitimate purposes, we may disclose your personal information to third parties, including:

  • Shopify and service providers that provide services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and marketing partners to provide marketing services and deliver advertising to you. These partners will use your information in accordance with their own privacy policies.

  • At your direction, request, or consent (e.g., for product shipping or third-party integrations you choose to use).

  • Affiliates or within our corporate group.

  • In connection with a business transaction (such as a merger or bankruptcy), or to comply with legal obligations, enforce our terms and policies, or protect and defend the Service, our rights, and the rights of users or others.

Our Relationship with Shopify

The Service is hosted by Shopify. To provide and improve the Service to you, Shopify collects and processes personal information about your access to and use of the Service. Information you submit to the Service may be transferred to and shared with Shopify and third parties located outside your country of residence, for the purposes of providing and improving the Service.

We may also use certain Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify, in order to protect, grow, and improve our business. In such cases, Shopify may process personal information relating to these interactions.

External Services and Links

The Service may include links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, or the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public areas (such as third-party social networking platforms) may be viewable by others. Our inclusion of third-party links does not imply endorsement unless expressly stated.

Children’s Data

The Service is not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the contact information below to request deletion.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, and we recommend that you avoid using unsecured channels to communicate sensitive information.

We retain personal information for as long as necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, deletion, correction, or portability of your personal information. You may also have the right to object to or restrict certain processing, or to withdraw consent where we rely on consent.

We will not discriminate against you for exercising your rights. Where permitted or required by law, we may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live. Where required, we will rely on recognized transfer mechanisms for cross-border transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us by email at contact@issamatcha.com, or by mail at:

ISSA MATCHA!
3-12-6, Meguro-ku, Tokyo 152-0002, Japan